Refund Policy
At SazM, we provide professional digital services including website reliability, maintenance, and performance optimization. Due to the customized and digital nature of our services, refunds are limited and subject to the terms outlined below.
1. General Policy
All payments made to SazM are for digital services and professional time.
Refunds are not automatic and are reviewed on a case-by-case basis.
Submission of payment constitutes acceptance of this Refund Policy.
2. Eligible Refund Scenarios
A refund may be considered in the following limited circumstances:
- Services were not delivered in accordance with the explicitly agreed written scope.
- A verified technical issue directly caused by SazM prevents delivery of core agreed functionality.
- Duplicate or accidental payments.
Refund requests must include sufficient documentation and be submitted within 7 calendar days of the invoice date unless otherwise agreed in writing.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Completed and delivered services.
- Approved milestone work already performed.
- Non-refundable deposits or upfront booking fees.
- Change of mind or subjective dissatisfaction.
- Delays caused by client inaction, incomplete information, or failure to provide access.
- Scope changes after project commencement.
- Third-party costs (e.g., hosting, domain registration, software licenses, payment gateway fees).
Digital development services are considered rendered once work has commenced.
4. Milestone & Partial Work Policy
For milestone-based projects:
- Payments made for completed milestones are non-refundable.
- If a project is terminated early, only unworked and pre-approved amounts may be eligible for review.
Time spent on research, planning, design, development, and communication is billable and non-refundable.
5. Chargebacks & Payment Disputes
Initiating a chargeback without first contacting SazM for resolution may result in:
- Immediate suspension of services
- Termination of agreements
- Recovery action for completed work
We encourage clients to contact us directly to resolve any concerns before escalating through payment providers.
6. Refund Processing
If a refund is approved:
- Processing typically occurs within 5–10 business days
- Refunds are issued to the original payment method where possible
- Currency conversion fees, transaction charges, and international banking fees may be deducted
SazM is not responsible for delays caused by banks or payment processors.
7. How to Request a Refund
Refund requests must be submitted in writing to:
support@sazm.in
Please include:
- Invoice or Order ID
- Description of the issue
- Supporting documentation (if applicable)
Incomplete requests may delay review.
8. Policy Scope
This Refund Policy applies only to services purchased directly from SazM.
Custom contractual agreements may override this policy where explicitly stated in writing.
9. Policy Updates
SazM reserves the right to modify this Refund Policy at any time.
The Effective Date at the top indicates the latest revision.